Triage Plan
Best for companies with 10 or fewer devices
8/5 coverage
10 on-site tickets
30 remote tickets
- Troubleshooting common IT issues
- Helpdesk support (phone, email, chat)
- Basic network support
- Basic patch management
- Free antivirus
Our offerings
Managed IT service plans
Get a no-obligation IT consultation today. Pick the coverage that matches your device count - every plan includes our ITIL-based help desk and a named account engineer.
Proactive Care
Best for companies with 50 or fewer devices
9/6 coverage
30 on-site tickets
70 remote tickets
- Preventive maintenance scheduling
- Security management
- Patch management
- Backup and recovery testing
- Endpoint and device security management
- Employee security training
Imperial Shield
Best for companies with 50+ devices
24/7 coverage
Unlimited on-site tickets
Unlimited remote tickets
- Patch management inclusive of third-party
- Intrusion detection and access management
- Cloud and network security management
- Disaster recovery planning and execution
- Customised network infrastructure design
- Advanced network monitoring and optimisation
- Strategic IT consultation and vCIO services
- Advanced performance insights and forecasting
- Compliance and regulatory support
- Comprehensive operational reports
Prices quoted per month on an annual agreement, in AED. Custom SLAs and AMC contracts available on request.
Which plan fits me?
Drag the slider to your number of devices.
25devices
Recommended plan
Proactive Care
Best for companies with 50 or fewer devices · 9/6 coverage
- • Preventive maintenance scheduling
- • Security management
- • Patch management
- • Backup and recovery testing
Compare plans
| Feature | Triage Plan | Proactive Care | Imperial Shield |
|---|---|---|---|
| Coverage window | 8/5 | 9/6 | 24/7 |
| On-site tickets / month | 10 | 30 | Unlimited |
| Remote tickets / month | 30 | 70 | Unlimited |
| Helpdesk (phone, email, chat) | Included | Included | Included |
| Patch management | Basic | Full | Incl. third-party |
| Antivirus / endpoint security | Free antivirus | Managed endpoint | Managed + intrusion detection |
| Backup & recovery testing | Not included | Included | Included |
| Employee security training | Not included | Included | Included |
| Disaster recovery planning | Not included | Not included | Included |
| vCIO & strategic consultation | Not included | Not included | Included |
| Compliance & regulatory support | Not included | Not included | Included |
| Operational reports | Not included | Quarterly | Comprehensive |
FAQ
Are basic antivirus tools enough to protect your critical endpoints from ransomware?
Signature-based antivirus catches yesterday's malware. Modern ransomware uses fileless techniques, stolen credentials and living-off-the-land tools that only behaviour-based EDR, patching discipline and tested backups can stop. Our Proactive Care and Imperial Shield plans include all three.
Leadership team
Let's open the world of IT to you
Not sure which plan fits? Tell us your device count and pain points - we'll recommend a plan and a fixed monthly price within one working day.